Rainycity.com
Shipping Information

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Table of Contents

  1. Order Tracking
  2. What Shipping Carrier's does Rainycity.com use?
  3. When can I expect my order to arrive on my doorstep?
  4. How do I check my Order Status?

Order Tracking

   Please note, only certain shipments (i.e. greater than 5 pounds will be shipped UPS), if you would like to know how we shipped your order, you can either enter your invoice number into the UPS Tracking System or email us at sales@rainycity.com and include your Invoice Number and Order Date. 
Click Here to Track your Order using UPS Tracking System
Please note, only certain shipments (i.e. less than 5 pounds will be shipped USPS), if you would like to know how we shipped your order, please email us at sales@rainycity.com and include your Invoice Number and Order Date.  Beginning April 15, all orders shipped via USPS at Rainycity.com will have delivery confirmation numbers.  
Click Here to Track your Order using USPS Tracking System
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What Shipping Carriers does Rainycity.com use?

Our job is to deliver the product you order to your address.  We do everything in our power to keep your costs low in doing so.  We offer $4.95 Flat Rate shipping on all of our products and estimate a prompt delivery time of 2-4 days!  

The carrier's we use to do this vary, but typically we will ship smaller packages by USPS Priority Mail, and large packages by UPS 3 Day Guaranteed.  If you have a preference, please let us know at sales@rainycity.com and we will quote you a shipping price on your special request.

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When can I expect my order to arrive on my doorstep?

If you are paying by credit card, you're order will usually be shipped within 24 hours (unless stated otherwise on the product page).   You can expect your order 2-6 days after we have processed your order, depending on what shipping method you select when placing your order.

Overnight Delivery:  Order will be shipped the next business day and then delivered the following business day (Saturday/Sunday excluded)

3 Day Select:  Order will be shipped the next business day and then delivered 3 business days following (Saturday/Sunday excluded). For example. Ordered Monday, Shipped Tuesday, Travel Wednesday, Travel Thursday, Delivered Friday.

Ground: Order will be shipped the next business day and then delivered according to the Time In Transit Schedule (Saturday/Sunday excluded).  Click here to view the estimated time in transit map.

If you have sent a Money Order or Cashier's Check, your order will be sent as soon as we receive your payment.  If you are paying by personal check, you order will be sent as soon as your check clears your bank.  This usually takes between 5 and 7 days depending on your banks proximity to Washington State.  The fastest way to receive your order if not paying by credit card is to pay by Money Order, Cashier's Check, or wire (see details in "How can I pay for my order").  Once your payment has cleared, you order should arrive within 2-4 days.  International orders may take between up to 2 weeks, depending largely on the recipient's country's postal service.

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How do I check my Order Status?

You can check the real time status of your order anytime, day or night, by following the link to "Check my Order Status" located at our Welcome Page.  You will need your Order Number, and your Password, both of which you should have received once you "Finalized" your order.  

The following is an index to order Status Messages:

On Order:  Your order has been received, but not yet processed
Ready for Shipping:   Your payment has been processed, and your order will ship within 24 hours.
Shipped:  Your order has been shipped, and you should receive it within the specified time of the shipping method you selected when ordering (i.e. Overnight or 3 Day Priority)
Back Ordered: The rare circumstance that your order is currently backordered, and will be shipped as soon as we receive more inventory.
Special Order:  Your order is a customized order, and we are awaiting your order from the manufacturer
Awaiting Payment:  We are awaiting your payment before we process your order, if you indicated you would pay by check or money order, please send your payment here.  If you are paying by credit card, there is likely a credit card error.  Please review the comments field of your Order Status for more information.
Order Cancelled: 

 Your order has been cancelled at your request.  It will not be processed and will be deleted within 30 days.
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Revised: November 22, 2005.